User Terms and Conditions

1. Introduction

These terms and conditions ("Terms") govern your use of the Wobble On Demand platform at minutesnotweeks.co.uk (also accessible via getwobble.co.uk), operated by Get Wobbled Ltd, a company registered in England and Wales (company number 11737525), trading as Wobble ("we", "us", or "our").

By creating an account and using our service, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

2. About the Service

Wobble On Demand provides on-demand, personalised mental health support for people who are struggling but not in crisis. Users submit what they are dealing with via text or voice, and receive a personalised video response from a qualified therapist or counsellor containing practical guidance and clear next steps.

Responses are short, actionable micro-video-interventions, typically five to ten minutes in length, designed to give you immediate, practical support.

3. Important Limitations of the Service

Wobble On Demand is not a crisis service. It is not an emergency service. It is not a substitute for ongoing therapy, psychiatric care, or medical treatment.

The service is designed for people experiencing everyday mental health challenges who want fast, practical support. It is not suitable for anyone who is:

• In immediate danger or at risk of harm to themselves or others
• Experiencing a mental health crisis or psychiatric emergency
• Seeking a clinical diagnosis
• Requiring ongoing therapeutic treatment or medication management

If you are in crisis or immediate danger, please contact your local emergency services (999), the Samaritans (116 123), or your nearest A&E department.

Therapist responses do not constitute a diagnosis, a treatment plan, or a therapeutic relationship. Each response is a standalone piece of personalised guidance based on the information you provide.

4. Eligibility

To use Wobble On Demand, you must:

• Be at least 18 years of age
• Be based in the United Kingdom
• Not be in immediate crisis or danger

By creating an account, you confirm that you meet these requirements.

5. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and truthful information when registering
• Keep your account details up to date
• Not share your account with others or use another person's account
• Notify us immediately if you suspect unauthorised access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

6. How the Service Works

The Wobble On Demand process is:

1. Submit: You complete a short set of screening questions, then describe what you are dealing with via text or voice recording
2. Pay: You select a speed tier (which determines how quickly your response will be prepared) and complete payment, or use a subscription credit or free session if available
3. Receive: A qualified therapist reviews your submission and records a personalised video response with practical guidance and clear next steps

7. Submissions

When you make a submission, you agree that:

• The information you provide is honest and accurate to the best of your knowledge
• Your submission will be reviewed by a qualified therapist who will have access to your submission content and relevant onboarding information
• Your voice recording (if applicable) will be transcribed using AI transcription technology
• Your submission may be subject to automated safety screening, and submissions containing crisis-level content may be blocked from the standard service with appropriate safety signposting provided instead

8. Safety Screening and Content Moderation

We operate an automated safety screening process on all submissions. This screening is designed to identify content that suggests you may be in crisis or immediate danger.

If your submission is flagged by our safety screening:

• It may be blocked from entering the standard queue
• You will be shown appropriate safety information and crisis helpline details
• If payment has already been taken, it will be refunded in full

This screening exists to protect your safety. Wobble On Demand is not equipped to provide crisis intervention, and directing you to appropriate services is the responsible course of action.

9. Therapist Responses

Every therapist response will include:

• What the therapist has understood from your submission
• Practical guidance relevant to your situation
• One to three clear next steps you can implement
• Signposting or escalation guidance where the therapist considers it appropriate

Responses are delivered as video recordings, which you can access through your account. Responses are available for a limited period (currently 30 days) before they are removed in accordance with our data retention policy.

All therapists on the Wobble On Demand platform are qualified professionals who have been verified and approved by our team. However, responses represent the individual therapist's professional guidance and do not constitute a diagnosis or treatment plan.

10. Consent

Before your submission can be processed, you must acknowledge and consent to the following:

• Service limitations: You understand that Wobble On Demand is not a crisis service and is not a substitute for emergency care or ongoing therapy
• Therapist review: You consent to a qualified therapist reviewing your submission content in order to prepare your response
• Video response delivery: You consent to receiving a video response from a therapist, which will be accessible through your account
• Data processing: You consent to the processing of your personal data, including any health-related information you share, in accordance with our Privacy and Cookies Policy

11. Pricing and Payment

Wobble On Demand offers two payment models:

• Pay per submission: You pay a one-off fee for each submission, with pricing varying by speed tier (standard, express, or priority)
• Subscription: You pay a recurring monthly or annual fee that includes a set number of submissions per period

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Prices may change from time to time, but any change will not affect submissions already paid for or active subscription periods.

Payments are processed securely by Stripe. We do not store your full payment card details.

New users may be eligible for one free first session. Eligibility is determined at the time of submission and is limited to one free session per user account.

12. Speed Tiers and Response Times

We offer different speed tiers that set a target timeframe for your response to be prepared. These are targets, not guarantees. While we aim to meet all stated timeframes, occasional delays may occur due to therapist availability or other operational factors.

If we are unable to deliver your response within a reasonable time beyond the stated target, you may be eligible for a refund (see section 13 below).

13. Refunds

You may be eligible for a refund in the following circumstances:

• Your submission was blocked by safety screening and payment had already been taken
• We were unable to deliver a response within a reasonable timeframe
• A significant service failure occurred that prevented you from receiving the service you paid for
• A duplicate payment was taken in error

Refund requests are assessed on a case-by-case basis. To request a refund, please contact us at support@getwobble.co.uk.

We do not offer refunds simply because you did not find a response helpful or because you disagree with the guidance provided. However, if you have concerns about the quality or appropriateness of a response, please report this through the platform and we will review it.

14. Subscriptions

If you subscribe to a Wobble On Demand plan:

• Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date
• Cancellation takes effect at the end of the current billing period. You will retain access to your remaining credits until the period ends
• Unused credits do not roll over to the next billing period
• We may change subscription pricing with reasonable notice. Any price change will apply from the start of your next billing period, not the current one

15. Acceptable Use

You agree not to use the platform to:

• Submit content that is abusive, threatening, defamatory, or illegal
• Impersonate another person or provide false information
• Attempt to access other users' data or submissions
• Interfere with the platform's operation, security, or infrastructure
• Use automated tools, bots, or scripts to access the service
• Redistribute, publish, or share therapist responses publicly without our prior written consent

We reserve the right to suspend or terminate your account if you breach these acceptable use rules.

16. Intellectual Property

All content, branding, design, and materials on this platform are the property of Get Wobbled Ltd unless otherwise stated.

Therapist responses are provided for your personal use only. You must not redistribute, publish, broadcast, or share therapist video responses or written guidance publicly without our prior written consent.

You retain ownership of the content you submit (text and voice recordings), but you grant us a licence to process, store, and share this content with your assigned therapist and authorised platform personnel for the purpose of delivering the service.

17. Reporting Concerns

If you have any concerns about a therapist response, including feeling that it was unsafe, inappropriate, unclear, or not relevant to your situation, you can report this through the platform or by contacting us at support@getwobble.co.uk.

We take all reported concerns seriously and will review them promptly. Depending on the nature of the concern, we may:

• Review the response with our quality assurance team
• Offer a replacement response from a different therapist
• Issue a refund
• Take action regarding the therapist involved

18. Limitation of Liability

To the fullest extent permitted by law:

• We do not accept liability for any indirect, incidental, or consequential loss or damage arising from your use of the service
• Our total liability in respect of any claim related to the service shall not exceed the amount you paid for the specific submission or billing period in question
• We do not guarantee any specific outcome from using the service. Therapist guidance is professional advice based on the information you provide, but results depend on many factors beyond our control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

19. Privacy

Your use of the platform is also governed by our Privacy and Cookies Policy, which explains how we collect, use, and protect your personal data.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our service, legal requirements, or operational needs. Where changes are material, we will notify you by email or through a notice on the platform before they take effect.

Your continued use of the service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the service and contact us to close your account.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact

If you have any questions about these Terms, please contact us: